Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

ALL PROMOTIONAL SALES ARE FINAL. No refunds will be granted on any merchandise purchased from promotional sales, custom merchandise or discounted purchases using a promo code.

Shipping costs are non-refundable. If you receive a refund and paid for the shipping cost from the purchase, the cost of shipping will be deducted from your total refund value.
Any refunds issued because of returns will be subject to a 10% restocking fee. Please see the Shipping Returns Policy for more information.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@lloils.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Other refunds

Lovely Leaf Oils products purchased at a retail store or other resale location, please contact the seller regarding your returns and refunds.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@lloils.com and send your item to: LLO Logistics, 941 S. Pilgrim Stockton, CA 95205.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

Any returns due to approved RMA (Returned Merchandise Authorization) orders or RTS (Returned to Sender or failed deliveries) will be subject to a 10% restocking fee. This minimal cost covers our fees to receive the orders and restock the inventory.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Important: If the package is lost during transit when being returned, we will not grant any refunds. Therefore, please be sure to properly insure the package(s) accordingly. Fedex, UPS, and USPS have services that includes tracking numbers and insurance that may cover some of the value, but you may want to purchase additional insurance to fully cover the value of the products. We don’t guarantee that we will receive your returned item.

To return your product, you should mail your product to: LLO Logistics, 941 S. Pilgrim Stockton, CA 95205.

Lost or Stolen Packages

Lovely Leaf Oils is not responsible for lost or stolen packages and confirmed packages that have been delivered to the address entered on an order. Upon inquiry, Lovely Leaf Oils will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate. Lovely Leaf Oils will not grant refunds for the following reasons:

• Incorrect addresses – We ship to the exact address you enter at checkout. Please double check that your address is correct before submitting your order. Please contact us if the order has the incorrect address. Refunds due to incorrect addresses will not be granted.
• Stolen Packages
• Uninsured orders

Certain shipping services may have included claims for lost or damaged packages. Please contact us within 48 hours of estimated arrival to inquire if your shipping service may recover some losses. Any lost or stolen uninsured orders will not be granted for refunds at this time.

Damaged Packages

If you receive products that are damaged during transit or received an opened product, please email us within 7 days of receipt. We will need your order number, email associated with the order, and a picture of the damaged/opened item. We will be happy to ship you a replacement product.

If the product that has been left out for extended periods of time or other unrelated delays, we will not grant any refunds.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at sales@lloils.com for questions related to refunds and returns.